Contact Us

Need help with something? We are here to help. Below are the list of ways we can be contacted

Support tickets

You can raise an internal support ticket for anything from item questions to help using the site. Click here to open a support ticket.

Online Chat and Support Articles

Click the red Help bubble in the bottom right corner to access our knowledge base. If you still do not find the answer you are looking for, you will have the option to raise a support ticket.

Email

If you prefer to send email, send them to hello@gemrockauctions.com

Availability

Our service desk operates during the hours below. However we may respond to emails and support tickets outside of these hours.

USA

• Monday - Friday: 4pm - 1am (West Coast)

• Monday - Friday: 7pm - 4am (East Coast)

Australia

• Monday - Friday: 9am - 6pm (AEST)

UK

• Tuesday - Saturday: Midnight - 9am